Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
Filter by Topic
All
- All
- Pre Sale Questions
- Technical + Theme Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
What sizes are available for your sofas?
We offer a variety of sizes, including KD Sofas, Sectionals, Loveseats, and Armchairs.
Check the product page for exact dimensions to ensure it fits your space.
What materials are used in your sofas?
All CasaVitaSofa products are made with solid wood frames, multi-layer plywood, high-resilience foam, and premium upholstery fabrics.
Durability and comfort are tested to meet U.S. standards.
Do I need to assemble the sofa myself?
Yes, our sofas are designed for easy KD (Knock-Down) assembly.
Tools and instructions are included, and most sofas can be assembled in 15–25 minutes.
How long will it take to receive my order?
Orders ship within 1–2 business days from our U.S. warehouse.
Delivery usually takes 3–7 business days, depending on your location.
Are there any promotions or discounts?
Yes! For a limited time, orders over $5,000 automatically get 10% off.
Check our homepage or banners for seasonal offers.
Technical + Theme Questions
What is your return or exchange policy?
If your sofa arrives damaged or defective, contact us within 7 days with photos.
We will arrange a replacement or refund at no extra shipping cost for verified cases.
How long is the warranty?
All CasaVitaSofa products include a 2-year limited warranty covering manufacturing or structural defects.
What if a part is missing or damaged during assembly?
Contact our customer support team immediately.
We will ship replacement parts quickly from our U.S. warehouse at no extra cost.
How can I clean and maintain my sofa?
Use a soft brush or vacuum for dust.
Spot clean stains with mild soap and water.
Avoid harsh chemicals to preserve fabric and frame quality.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
You can track your package in real time.